Privacy Policy

BrightOnLABS Solutions Inc. is committed to protecting the privacy of the personal information of all its clients and employees in the course of its business activities. This privacy policy outlines the collection, use, and disclosure of this information.

Privacy Commitment

The personal information of clients, employees, and job applicants is treated confidentially by BrightOnLABS Solutions Inc. We collect, store, and use only the information necessary solely for the purpose of providing the products and services requested by our clients and managing the needs of our employees and job applicants.

Information Protection

We have implemented administrative and technical safeguards to ensure the confidentiality and security of your data, protecting it against unauthorized access. The personal information we collect is stored in a secure environment. Our employees strictly adhere to the confidentiality of your information.

To ensure the security of your personal information, we use the following measures:

SSL (Secure Sockets Layer) protocol;

Access management with specific permissions;

Use of secure usernames and passwords, and two-factor authentication where possible;

Anonymization of training data (generating synthetic data).

We are committed to maintaining a high level of confidentiality by integrating the latest technological innovations to secure our operations.

 

Collection of Personal Information

We collect various types of personal information, such as your contact details (name, address, email, telephone number), identification data, information provided by or on behalf of our clients, billing information (billing address, bank details, payment information), communication and marketing preferences, and information related to the use of our website (statistical data, cookies, etc.).

The aforementioned data is collected through online forms you complete on our website, via email exchanges, and through our appointment scheduling platform (HubSpot Meetings and Google Workspace). This data may then be entered into our secure databases.

 

Retention Period for Personal Information

We retain our clients' contact information and project data. The retention period for this data is determined based on the nature of our activities. In infrastructure asset management, long-term data retention is necessary to ensure ongoing monitoring. For more information on how long we retain your information as a client, you can contact our Privacy Officer, contact@brightonlabs.ai

 

Disclosure to Third Parties

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website or conducting our business, so long as those parties agree to keep this information confidential.

Right to Withdraw Consent to the Disclosure or Use of Personal Information

Emails

We use the email address you provide to send you information and updates related to your inquiries, occasional company news, information about related services or products, etc. If at any time you wish to unsubscribe and no longer receive emails, simply follow the detailed unsubscribe instructions included at the bottom of each email.

Website – Cookies

To facilitate and optimize your browsing experience on our platforms, we use cookies. Cookies are small text files that are downloaded and stored in your device's memory when you visit web pages. The cookies used by our company do not collect any personal information about you. You can change your consent preferences at any time by clicking on the icon in our consent manager, located in the bottom left corner of our website.

Website - Statistics

We use analytics tools such as Google Analytics on our website to collect, analyze, measure, and present data about website visits. The goal is to better understand and optimize the use of our website.

BrightOnLABS records this type of information, including:

The number of visitors;

The most visited pages;

The technology used by users;
Referring websites;

The country of origin of users.

The information collected by Google Analytics is transferred to Google servers located outside of Canada and may be processed in countries where Google operates servers. This data may be subject to the laws of those respective countries. For more information about this analytics tool, please consult the available documentation (in English only).

Right of Access

We respect the right of individuals to access and rectify their personal information held by us.

To exercise this right, please submit your request in writing to our office:

 

 contact@brightonlabs.ai

Requests and Complaints

For any questions, requests, or complaints regarding our privacy practices, please contact our Privacy Officer:

contact@brightonlabs.ai